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Return of Passports by Courier Service
Applicants who have a successful visa interview can either collect their
passport at VFS Office OR have the option of
passport couriered.
If you require the passport to be delivered to your personal address by
courier, please visit the Alliance Bank to pay the fees. “Applicants holding
Alliance Bank account may also pay this fee online”.
You must pay RM 35 (per passport) as courier fee for this service.This fee is
non refundable.
Important Note: it will take one working day for your Courier fee receipt
to be activated. Then proceed to step 2
Return to this website and click on the below link after the fees have been
paid and the courier receipt has been activated. You will need to use your
passport number and receipt’s purchase date from your Alliance Bank Courier Fee
Receipt to register your courier address.
Enter Passport Courier Delivery Address
If you wish to change the previously entered courier address, kindly click on
Change Courier Address
Change Courier Address
You may track delivery of your passport once it is handed over to ABX Express.
To track your passport status, please call our helpline at 03-21666550 for the
Air way bill number and click here
Alternately, you may call us on our helpline:
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Our helpline number is 03-21666550.Calls are accepted between 08:00 a.m-12:30
p.m & 1:30 p.m -4:00 p.m
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Our application center is open from 08:00 a.m- 12:30 p.m & 1:30 p.m – 3:00
p.m.
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E-mail address
; E-mailed queries are responded Monday-Friday within 2 working days.
Note:
Services are available from Monday-Friday, except Malaysian and U.S.
holidays observed by U.S. Embassy.
FAQs:
Q: Do I have to use the service?
A: No, it’s entirely optional. You are more than welcome to
pick up your passport in person at
the Application Center during its working hours.
Q: Why only one passport per envelope? Why no
family discounts?
A: Security and safety rules for the courier require this, as
a hedge against loss or theft?
Q: What happens to the passport if I’m not at
home when the courier comes?
A: The courier company has a variety of means, such as, we
missed you cards, phone contacts
and service hubs. They won’t stop trying till you
get your passport.
Q: What if I can’t go straight to a bank from
the visa interview?
A: No problem. You can pay the courier fee within a week after
your interview. Your passport
will be delivered to the Application Center and
will wait on your instructions. Whenever you
log in and choose courier service, it will alert
the staff at the Application Center, who will
process it for you.
Q: How long does it take?
A: Say your interview is on a Monday. After the
interview, pay the fee at Alliance Bank. Visit
the website the next day for payment verification
and log in your address for courier
passback. If your address is in West Malaysia,
you’ll receive your passport on Wednesday
and for East Malaysia, on Thursday.
Q: Does it have to go to my house?
A: Certainly not! You can have it go to your office, to your
family, to a relative, to a travel
agency, anywhere you’d like to have it sent.
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